Delivery Policy

  • We deliver all over Dubai daily and some other Emirates on certain days of the week. Please communicate with our customer service directly for more information.
  • The multiple booking/orders/shipments may result in multiple postings to the cardholder’s monthly statement.
  • Products are shipped either via 3rd party logistics providers or via our own drivers/vans.
  • Delivery Charges are applicable based on the size of the order and location, and shown at checkout. 
  • Delivery will be made 24-48 hours after order confirmation.
  • For Meal Plans, delivery will be made 48 hours later, upon confirmation of meal selection and payment confirmation

  • Deliveries are made daily to your agreed location as follows:
    Dubai: Daily 2AM-6AM
    Abu Dhabi: SAT-THU 2AM-8AM (No deliveries on Fridays)
    Al Ghadeer: SAT-THU 2AM-8AM (No deliveries on Fridays)
    Sharjah: SAT-THU 2AM-6AM (No deliveries on Fridays)
    Al Ain: SAT-THU 6AM-10AM (No deliveries on Fridays)
    Ajman: SAT-THU 2AM-6AM (No deliveries on Fridays)
    UAQ: SUN-THU 2AM-6AM (No deliveries on Fridays and Saturdays)
    RAK: SUN-THU 2AM-6AM (No deliveries on Fridays and Saturdays)

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    Please remember to leave your empty cool bag out every night so we can have it replaced daily.